Who I supply
I supply physicians and other healthcare professionals entitled to use the products they order, authorised clinics and healthcare organisations, and the companies that operate them, in the countries listed below. I do not sell to private individuals, and I do not run a public webshop or an automated ordering system.
Before a first delivery, I ask once for proof of your practice authorisation or professional registration. This is a legal requirement, and I apply it without exception.
How an order works
- You send the references and quantities. Nothing else is needed at this stage.
- I confirm availability in writing with my supply partner and send you a proforma invoice with the exact total and the delivery time for your order, normally within one or two working days.
- You pay by bank transfer, quoting the proforma number.
- I place the order.
- The goods are dispatched by tracked courier, and you receive the tracking number.
If my supply partner cannot confirm availability, you receive no proforma invoice and you pay nothing. I would rather tell you that an order is not possible than take your money and hope.
Accepting the terms
Each proforma invoice states that it is issued under my General Terms. By paying the proforma, or confirming it in writing, you accept those terms, including the clauses listed on the proforma that Romanian law requires to be accepted expressly. If you do not accept them, do not pay.
Payment
Payment is made by bank transfer in euro, to the company’s account shown on the proforma invoice. There is only one account, and it does not change.
I do not accept payments to private accounts, PayPal, consumer payment applications, cash or online card payments.
Please transfer the full invoiced amount. If bank charges are deducted in transit, the difference is settled before dispatch.
A proforma invoice is valid for 7 days from the date of issue. If you need more time, tell me and I will issue a new one.
Bank details
Account holder: THEDERMALFILLER S.R.L.
Bank: ING Bank N.V. Amsterdam, Bucharest Branch
IBAN: RO69INGB0000999913127164
SWIFT/BIC: INGBROBU
Bank details are never changed by email. Pay only against a proforma invoice from me, issued after I have confirmed availability. If a proforma or a message shows a different account, do not pay. Call me on +40 751 114 079 or write to [email protected].
Your first three orders, and after
The first three orders are paid in full in advance, against a proforma invoice. You do not know me yet, and asking a new supplier for credit at that stage would not be reasonable for either of us.
From the fourth order onwards, payment is due within 14 days of the invoice date. The credit limit equals the value of the largest order you have already paid in full. Above that value, the difference is paid in advance.
If a payment becomes overdue, further orders are paused until it is settled.
I do not offer payment in instalments. One order, one payment, one date.
I suggest beginning with a small order. Three units are enough to see whether the goods match the description, whether delivery holds to the date given, and whether correspondence is answered.
Prices and shipping
My prices are final. No VAT is added.
Shipping is 45 EUR per consignment. There is no shipping charge on orders of 750 EUR or more. Shipping always appears as a separate line on the proforma invoice and is never included in the product price.
The prices on a proforma invoice are held for that order for its validity period.
Delivery times
Delivery times depend on which partner holds the product. For most references, delivery is within 14 days of payment. For some products it takes up to three weeks. The delivery time for your order is written on the proforma invoice, before you pay.
If a delay occurs, I tell you before the delivery date passes, not afterwards.
Goods travel by tracked courier, in packaging suited to the product, with temperature control where the manufacturer requires it. They are delivered to the business address of your practice. Risk passes to you on delivery, and from then on the goods are stored as the instructions for use require.
Where I deliver
Ireland, France, Belgium, Netherlands, Luxembourg, Germany, Austria, Spain, Portugal, Italy, Czech Republic, Slovakia, Poland, Sweden and Switzerland. Other EU countries are assessed individually on request.
I do not deliver to practices in Romania.
Switzerland is outside the EU customs territory and outside the EU framework for medical devices. For a Swiss delivery, you are the importer. Swiss import VAT and the carrier’s clearance charges are payable by you on arrival and are not included in my price. I tell you what to expect before you order. Swissmedic publishes guidance for health institutions that procure medical devices from abroad. Please read it and satisfy yourself about your own position before ordering.
What you receive
With the goods: the lot number, expiry date and device identifier (UDI) printed on the packaging by the manufacturer, and the instructions for use. On request: a copy of the EU declaration of conformity and of the certificate. How to check a device in EUDAMED, and which security features to look for on arrival, is explained on the EU compliance page.
I do not send photographs of goods before dispatch. No supply channel I use provides them reliably, and I do not make promises I cannot keep.
Every unit has at least twelve months of shelf life remaining when it reaches you. If it has less, send it back and I refund it in full, including your return postage.
If the goods arrive damaged or incorrect
If your order arrives damaged, incomplete or different from what was confirmed, tell me within 48 hours of delivery and send photographs of the goods and of the packaging. I raise it with my supply partner and arrange a replacement or a refund. You do not have to deal with anyone in my supply chain yourself.
I ask for 48 hours because the carrier’s own liability period is short. After it expires, a claim becomes difficult for everyone.
If a product I supplied is established not to be genuine, I refund it in full, for as long as its stated shelf life runs.
For safety reasons, medical devices that have been delivered are not taken back for resale. Returns are accepted for the reasons above: shelf life below twelve months, damage or error reported within 48 hours, or a product that is not genuine.
These are business-to-business sales. The fourteen-day withdrawal right that applies to consumers does not apply.
Cancellations and refunds
If an order cannot be completed for any reason before dispatch, everything you paid is returned in full, to the account it came from, within 30 calendar days.
If you have paid for an order and it is not delivered because of a failure on my side, I refund everything you paid and add 10% of that amount as compensation. A failure on my side means that I placed the order late or wrongly, did not pay my supplier, or confirmed availability without written confirmation from my supplier. It does not cover the events described as force majeure in my General Terms, or a cancellation you ask for. The details are in clause 19 of the General Terms.
If you wish to cancel before the goods are dispatched, tell me and I will return your money on the same terms, less any cost already incurred and documented. Once the goods have been dispatched, the order stands.
My response time and what I cannot promise
I answer every enquiry, and every message from a customer with an order in progress, within one working day, usually the same day. If I am going to be unavailable for longer than a day, I tell you in advance.
I publish this because a supplier who stops answering after being paid is the most common complaint in this market.
I do not hold stock. Availability is confirmed for each order before the proforma invoice is issued, and sometimes a product cannot be sourced at all. When that happens, I tell you immediately, rather than substituting another product or letting a date pass without explanation.
Delivery times depend on manufacturer schedules, regulatory procedures and transport conditions outside my control. I will not give you a date that I cannot influence.
Last updated: October 2026